Frequently Asked Questions
What is the turnaround time for custom-made items?
Our custom-made party decorations are crafted with care and precision, tailored to your specifications. Please allow a processing time of 3-4 weeks from the order date. We'll keep you updated every step of the way and notify you once your items are ready to ship!
Can I request a custom design not shown on your website?
Absolutely! We love bringing your unique visions to life. If you have an idea for a custom design, please reach out to us through our contact form. We'll discuss your concept, provide a quote, and add a touch of personal flair to your celebration.
Can I return or cancel my order?
Because each item is handmade and often made to order, all sales are final. I do not accept returns, exchanges, or cancellations.
If your item arrives damaged, please contact me within 48 hours of delivery. I’ll assess on a case-by-case basis and guide next steps.